faq

CandySwag is a premium gifting service that redefines traditional gifting by delivering thoughtful and personalized experiences. The concept is simple: you gift, they choose, and we deliver. Click on the "Get Started" button and we'll take you through the process.

You don't need to have the receiver's shipping addresses to send them gifts, all you need is their email address.

If after repeated reminders a gift remains unclaimed by the recipient, we will offer the gifter the option to select the candy themselves so we can ship the gift to the recipient. Or if the gifter chooses, we can simply issue a refund and cancel the order.

We are based in Stamford, CT. All orders ship directly from our headquarters in Connecticut.

We currently ship to all 50 states plus military addresses within the US.

Shipping is free within USA.

Unfortunately, we are unable to ship to PO Boxes or APO/FPO addresses due to the perishable nature of the items.

Our shipping process involves shipping orders out as quickly as possible to your desired location. You will be given the option to edit your selection before checkout. But once we receive your order, the items cannot be modified as they are subject to availability.

You can only specify the date on which you want the eCard delivered. Once the eCard has been delivered and candy has been selected, we will ship your gift as soon as possible.

Sorry, we do not offer returns or exchanges due to the perishable nature of the items.

We accept payments through all major credit cards like Visa, Mastercard, American Express and also PayPal.

Orders once shipped cannot be cancelled. If you would like to cancel an order before it is shipped, please write to us at hello@candyswag.com and we will do our best to accommodate your request.

Your CandySwag gift should be delivered within 2-7 business days once it has left our facility. We will send you the tracking information via email as soon as your gift has been shipped

2-pick gift-box contains 8 oz of candy, 4-pick contains 1 lb, 8-pick contains 2 lbs, and 16-pick contains 2 lbs.

We categorize our candy by lactose free, gluten free, kosher, vegan, fat free, sugar free, peanut free & vitamin infused. You can visit the 'Our Candy' page and click on the candy to see candy details which include dietary restriction icons or use the filters to find candy that meets your requirements.

Yes, we do have sugar free options.

Most of our candies’ shelf life is between 12 months to 24 months. To maximize the shelf life, we recommend properly storing your candy in a cool, dry, and dark place.

Need help?

Call us

(917) 310-1821

Monday - Friday 8am-5pm EST

Email us

hello@candyswag.com

We’ll respond within 24 hours of receiving your email

Let’s chat

Chat with us

Monday - Friday 8am-5pm EST

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